Privacy Policy

Information BizTwig handles

We handle account details and sign-in information, business profiles, and records entered into the service, which can include customer and fulfillment details, sales, inventory, finances, tasks, and notes. We also handle support communications and technical information needed to operate and protect the service. When paid billing is available, we handle subscription status and payment references from Stripe.

We use this information to provide accounts and requested features, keep workspaces separate, send account emails, support users, protect and recover the service, administer billing when enabled, and meet applicable obligations. Workspace access depends on the roles assigned in that business.

Providers and Ask BizTwig

Render hosts the application, Neon provides the database, and Resend sends account email. Encrypted production backup copies can be stored in private Cloudflare R2 storage. Stripe is the payment provider for paid billing when enabled.

When you use Ask BizTwig, BizTwig sends your question and selected workspace context to OpenAI to generate an answer. Context can include financial summaries, order counts, low-stock details, and approved Business Memory entries when a workspace owner asks. BizTwig has disabled optional API input and output sharing for model improvement and sets each request to avoid optional storage of the completion. OpenAI's standard abuse-monitoring retention is separate. Ask BizTwig provides read-only guidance.

Retention, cookies, and requests

BizTwig applies a seven-year retention standard to business records, including records associated with former subscribers, subject to applicable legal requirements. Ending a subscription does not automatically delete stored records. After paid access ends, subscribers have 14 days of records-only access to view and export existing records; after that, workspace access ends. Account closure and deletion requests are reviewed separately, and some records may need to be retained for legal or operational reasons. Financial history is measured from the later of the transaction date or the date its history was captured. Corrections and deleted entries may remain in that history. The 14-day records-only access window governs your access after a subscription ends. Retention, account closure, and deletion requests are handled separately.

The application uses an essential session cookie to keep you signed in. Contact hello@biztwig.com for privacy questions or to request access, correction, or deletion. We may verify your identity and authority over a workspace before acting. Available rights depend on the circumstances and applicable law.